Below are some guidelines for you.
We dispatch your order on the same day, if we receive it before 1
· Delivery within Australia
is either via Australia Post. You will receive an e mail from us once your parcel has been
· If no one is at home at
time of delivery a notification will be left in your letterbox.
· All international orders
will be dispatched as soon as your invoice for additional shipping cost has been paid and dispatched the same
day, if we received it before 1 pm.
· We will invoice for
additional shipping cost. Always use a valid e mail address and watch out for e mails from Stride into Health
or PayPal regarding additional shipping cost. Orders will be dispatched as soon as payments are
made. For cancellation of any order a $5.00 Aud
admin fee will apply.
· All International orders
are sent standard air mail and are calculated individually. This way we can give our customers the best
possible shipping cost. Here is how it works:
· You can place your order from our website with PayPal and we will invoice you for
additional shipping cost, where applicable. Alternatively, you can place your order via e mail
email@example.com and we will invoice you the total cost (including shipping) via PayPal. It
is important to make sure you use a valid e mail address.
· Australia post estimates the approximate delivery time between 4 to 10 working days.
Experience has taught us that this might be up to 30 days, depending on customs of the designated country.
The US customs for example, due to terrorism threats, has implemented stricter security measures and at times
this will impact on the arrival of your goods.
· Stride into Health cannot accept
responsibility for any customs regulations of your country. If your custom should return your parcel to us we
will refund you the cost of your order (except shipping cost).
· Insurance and tracking is not included.
There is no way for us to trace your goods once they have left Australia.
· Please Note: Our flat shipping/handling rate is $10.50
AUD (which will be added automatically to each order via PayPal). The below tables are calculated
for additional shipping cost per weight after you have placed and paid for your order via
Zone A=NZ, Zone B=Asian Pacific,
Zone C= USA, Canada & Middle East, Zone
D= Rest of the World
A $ B $ C $ D $
Up to 500g nil
Other shipping options available for international orders. Please contact
options below will not gurantee you a faster delievery (maybe only by 1 or 2 days). Once your goods
have left Australia (usually within 1 or 2 days) it is out of our
mail: You get proof of posting,
and a signature on delivery.
· Express Courier
International: The most secure and reliable
door to door delivery. Tracking from sender to receiver, signature on delivery. The shipping cost however is
·Insurance : coverage against loss, theft or damage of
your international parcel, proof of posting secure handling a signature on delivery. The insurance cost will
be individually calculated and depends on the product value.
· Please be aware, some countries such as the UK, EU and Canada (to name a few) might charge
Customs Fees or import duties on products ordered from overseas. These charges are the customer’s
responsibility and are beyond our control. Please contact the relevant government body in your country for
more information on these charges. To ease your mind, we have sent internationally for years and have never
experienced a custom fee problems.
ourselves on our customer service, and we will do everything in our power to achieve the fastest, safest and
most economocal delivery of your goods.
We take all care,
but no responsibility for non-delivery of orders.