Postage/Shipping
Guide
Stride into Health uses
Australia Post for its carrier within Australia and Overseas.
Below are some guidelines for you.
We
dispatch your order on the same day, if we receive it before 1 pm.
Orders within Australia:
·
Delivery within Australia is
either via Express Post or Fastway Courier. You will receive an e mail from us once your parcel has been sent and
if it will be delivered by Australia Post or Fastway courier. Which way your parcel will be dispatched depends on
which is the most expedient.
·
If no one is at home at time of delivery Australia
Post will leave a notification so you can pick up your parcel form your local post office.
International Orders:
·
Will be dispatched the same day, if we received it
before 1 pm (if no additional shipping cost is required).
·
We will invoice for additional shipping cost (where
applicable). Always use a valid e mail address and watch out for e mails from Stride into Health or PayPal
regarding additional shipping cost. Orders will be dispatched as soon as payments are made.
You can cancel your order anytime within 10
days. Orders not completed within 10
days will be automatically cancelled and money refunded, minus a $5.00Aud admin fee.
·
All International orders are sent standard air mail
and are calculated individually. This way we can give our customers the best possible shipping cost. Here is how it
works:
·
You can place your order from our website with PayPal and we will invoice you for additional
shipping cost, where applicable (up to 250 grams there is no additional cost). Alternatively, you can place your
order via e mail info@strideintohealth.com and we will invoice you the total cost (including
shipping) via PayPal. It is important to make sure you use a valid e mail address.
·
Australia post estimates the
approximate delivery time between 4 to 10 working days. Experience has taught us that this might be up to 30
days, depending on customs of the designated country. The US customs for example, due to terrorism threats,
has implemented stricter security measures and at times this will impact on the arrival of your
goods.
·
Insurance and tracking is not included. There is no way for us to trace your goods once they have left
Australia.
·
Please Note: Our flat shipping/handling rate is $10.50 AUD (which will be added
automatically to each order via PayPal). The below tables are calculated for additional shipping cost per weight after you have placed and paid for your order via
PayPal.
Zone A=NZ, Zone B=Asian Pacific,
Zone C= USA, Canada & Middle East, Zone
D= Rest of the World
|
|
Weight Air Mail
|
$ Zone
A
|
$ Zone
B
|
$ Zone
C
|
$ Zone
D
|
|
|
Up to 250g
|
nil
|
nil
|
nil
|
2.00
|
|
|
250g – 500g
|
1.65
|
4.25
|
6.75
|
10.75
|
|
|
500g –750g
|
5.80
|
9.75
|
13.50
|
19.50
|
|
|
750g -1000g
|
10.05
|
15.25
|
20.25
|
28.25
|
|
|
1000g – 1250g
|
14.25
|
20.75
|
27.00
|
37.00
|
|
|
1250g – 1500g
|
18.45
|
26.25
|
33.75
|
45.75
|
|
|
1500g – 1750g
|
22.65
|
31.75
|
40.50
|
54.50
|
|
|
1750g – 2000g
|
26.85
|
37.25
|
47.25
|
63.25
|
|
|
Each 500g after
|
4.40
|
5.70
|
8.25
|
10.95
|
|
Other shipping options available for international orders:
Please note that any of the below options will
not gurantee you a faster delievery (maybe only by 1 or 2 days). Once your
goods have left Australia (usually within 1 or 2 days) it is out
of our hands.
·
Registered mail: You get proof of posting, and a signature on
delivery.
Additional
shipping cost for Registered Post International
|
Registered
|
$ Zone
A
|
$ Zone
B
|
$ Zone
C
|
$ Zone
D
|
|
|
Up to 500g
|
7.40
|
10.00
|
12.50
|
16.50
|
|
|
500 to 750g
|
11.60
|
15.55
|
19.25
|
25.25
|
|
|
750 to 1000g
|
15.80
|
21.00
|
26.50
|
34.00
|
|
|
1000 to 1250g
|
20.00
|
26.50
|
32.75
|
42.75
|
|
|
1250 to 1500g
|
24.20
|
32.00
|
39.50
|
51.50
|
|
|
1500 to
1750g
|
28.40
|
37.50
|
46.25
|
60.25
|
|
|
1750 to 2000g
|
32.60
|
43.00
|
53.00
|
69.00
|
|
·
Express Courier
International: The most secure and
reliable door to door delivery. Tracking from sender to receiver, signature on delivery. The shipping cost
however is expensive.
Additional shipping cost for Express Courier
International.
|
Express Courier
International
|
$ Zone
A
|
$ Zone
B
|
$ Zone
C
|
$ Zone
D
|
|
|
Up to 500g
|
29.30
|
31.90
|
36.65
|
40.30
|
|
|
Up to 1kg
|
35.60
|
41.35
|
48.15
|
51.85
|
|
|
Up to 2kg
|
44.50
|
52.35
|
58.50
|
70.15
|
|
|
Up to 3kg
|
54.45
|
68.10
|
81.70
|
91.15
|
|
· Insurance : coverage against loss, theft or damage of your international
parcel, proof of posting secure handling a signature on delivery. The insurance cost will be individually
calculated and depends on the product value.
· Please be aware, some countries such as the UK, EU
and Canada (to name a few) might charge Customs Fees or import duties on products ordered from overseas. These
charges are the customer’s responsibility and are beyond our control. Please contact the relevant government body
in your country for more information on these charges. To ease your mind, we have sent internationally for years
and have never experienced a custom fee problems.
We pride ourselves on
our customer service, and we will do everything in our power to achieve the fastest, safest and most economocal
delivery of your goods.
We take all care, but
no responsibility for non-delivery of orders.
|